Cancellations & Refunds
For a full refund on the price of your course you must cancel no less than 4 weeks before the course start date. Cancellations made less than 4 weeks before the course start date will result in a 50% refund of the cost of the course provided we are able to find someone to fill your place. To transfer a course booking to another date the cancellation must be made no less than 2 week prior to the course start date.
Each sculpture is carefully packed and sent in a sturdy box.
All small sculptures travelling within the UK are sent via Royal Mail Special Delivery. This is a fully insured overnight service. Larger items and those travelling overseas are sent using my shipping/art handlers who will create a custom made crate for the work to sit in. A quote can be arranged for this upon your enquiry/purchase.
Items delivered outside the UK could be subject to import duties and taxes. These are charged at destination and are the responsibility of the individual receiving the goods. Please contact your local customs office for further details before purchasing if you are concerned.
What if your piece arrives damaged?
Please check the box on arrival!!
Every piece is packaged securely however, if an item arrives damaged, please take photographs of the parcel before opening and notify me by email within 24 hours of delivery. Please do not sign the “Received in good condition” declaration if you haven’t examined the exterior of the parcel or if it is damaged. We won’t be able to refund if the parcel is signed as being “received in good condition” but is later found to be damaged.
What if you are unhappy with your purchase?
Each sculpture is unique, sold as seen. The measurements, descriptions and photos of each piece are as accurate as possible. Please refer carefully to these details before purchasing. If you have any questions or want to check the details, please do so before buying. I am more than happy to supply additional photos to ensure you are happy.
Unfortunately, I cannot offer returns on commissions or pieces made to order.
If you wish to return a sculpture purchased via the online shop, please email us and arrange for the return of the sculpture (both within 14 days of delivery). The cost and condition of returned sculptures are the customer’s responsibility, and the sculpture remains the responsibility of the customer until it reaches us. (Returns must be packaged in the original box and have all packaging reapplied using the same method in which it arrived. The customer must use a tracked and signed for method, insured to the full amount of the purchase price.) We will issue a full refund on returned sculptures that meet these conditions minus our postage fees, unless the item has been damaged in transit.
I want all customers to be completely happy with their purchase, so please get in touch via email if you have any concerns.
Cancelled orders that have already been shipped will be treated as returns using the policy above.
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I collect personal information on the Checkout Form. Information gathered through this form will be held in a database on my webserver and is also emailed to me so I can process your booking. This information will be held for a period not longer than 3 months after the completion of the course .
I do not use this information for any purpose other than to keep in touch regarding the purchase or delivery of the course and do not share this information with third parties.